Chez Kwetu means "Home" | Free shipping on all orders of $100 + Free Local Pick Up
When you shop with us, you are ordering from Canada. If your order is being shipped to a different country, it may be subject to import taxes, customs duties, and fees levied by the destination country.
Tariffs, customs duties, and import fees are taxes that are imposed by a country's government on imported goods. Their purpose is to generate revenue and protect domestic industries. These fees are not collected by us, but by the government of the destination country.
These fees are a standard part of international commerce. They are determined and collected by the customs agency in your country of residence when your package arrives at the border. The payment of these fees is your responsibility as the importer of the goods.
The amount of duty and tax you may be charged is determined by a number of factors, including:
The value of your order.
The type of product being imported.
The country of origin.
The specific tariff rates of the destination country.
Unfortunately, we cannot pre-calculate these fees for you as they vary widely by country and are subject to change.
As the recipient of an international shipment, you are responsible for paying all import fees, customs duties, and taxes upon delivery. These charges are separate from the shipping cost you pay during checkout. Your local postal service or a courier company will contact you to collect these fees once your order reaches the destination country.
Yes, customs processing times can cause delays in your delivery. We recommend you use the tracking number provided in your shipping confirmation to monitor the status of your order.
If you refuse to pay the required duties and taxes, your package will likely be returned to us. In this case, we will be unable to issue a refund for the original shipping costs, and a return fee may be deducted from your refund.
Please Note: By placing an international order with us, you agree to be responsible for all applicable import fees, customs duties, and taxes. We are required by law to declare the full value of the order on all customs forms and cannot mark a package as a "gift."
We are thrilled to ship our Canadian-made products to our friends in the United States! Please read the following information carefully, as recent changes to U.S. customs law may affect your order.
As of August 2025, the United States has eliminated the "de minimis" exemption for certain goods, which previously allowed many low-value imports to enter the country duty-free. This change means that all orders may now be subject to import taxes, tariffs, and customs duties, regardless of their value.
We ship all our orders on a Delivered Duty Unpaid (DDU) basis. This means you, the customer, are responsible for paying all applicable duties, taxes, and customs fees upon delivery. These charges are not included in your total at checkout.
We believe this provides the most transparent shipping experience for our U.S. customers.
Potential Additional Costs: When your order arrives in the United States, U.S. Customs and Border Protection may assess additional fees. These fees are determined by the value of the goods, the type of product, and other factors.
Carrier Contact: Our shipping carrier will contact you directly to collect these fees before your package can be delivered.
No Surprises: To avoid any surprises, we recommend you review the estimated costs for your order.
The following is an example to help you understand how these costs are calculated.
Product: "Joy" Wall Art Product Price: $73.00 USD Shipping: $14.60 USD (approximate) Tariff: 35% of the product value, or $25.55 USD
Total Final Cost (including all fees): $113.15 USD
The final amount you pay to U.S. Customs and the carrier will be the product price plus the shipping cost you paid on our site, plus any additional tariffs and fees they assess.
We recommend using a third-party duty calculator to get a more precise estimate of your potential costs before placing an order.
If you have any questions, please don't hesitate to reach out to us via email at in.kwetu@gmail.com
